Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
In the tables below you’ll see a description of each cookie that we use, what it does and whether or not it collects personal data about you. Personal data means data which identifies or can be used to identify you as an individual, including online identifiers such as your IP address. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website’s visitors and helps us improve the user experience. Without certain types of cookies enabled, we can’t guarantee that the website and your experience of it are as we intended it to be.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
We also categorise our cookies to help our customers understand the specific reason for each cookie.
Essential cookies: These cookies are essential for the running of our website and Online Banking.
We would recommend this type of cookie is not disabled for the following reasons:
• they allow us to remember your cookie preferences;
• they allow us to operate Online Banking; and
• they allow us to see if something isn’t working properly, so we can fix it quickly.
Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:
• they help us to make the website easier to use and help you find what you need more easily;
• they help us to test and improve the content you see; and
• we can understand if you found out about our products and services through a price comparison website.
Marketing cookies: These cookies help us manage the online advertising you see from us:
• they allow us to control how often you’ll see our adverts online;
• they allow us to show you more relevant messages and offers; and
• they make your online journey better and more consistent.
Disabling these cookies won’t stop you from seeing our advertising. You may see more adverts from us and they could be less relevant to you.
• If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to enable this functionality.
• We use Doubleclick cookies to:
• link our website and online application forms to measure the effectiveness of our digital marketing;
• contact customers who don’t complete an application they’ve started;
• to provide other services such as our branch locator; and
• to understand what you think about applying for new products or services using Online Banking and our Mobile app.
Third party websites
How you can control and delete cookies
Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it. You may also delete or refuse, some or all of the cookies, on our website at anytime.
For your convenience we’ve provided links to the cookie management page for the most popular web browsers:
• Internet Explorer
More information about cookies