Administrative Booking Terms & Conditions

The following administrative terms apply in relation to contracts arranged by BENICONNECT, SLU, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by BENICONNECT SLU, which is the trading name of

References to “you” and “your” in these administrative terms and conditions mean all customers/passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means BENICONNECT, SLU.


1.1 BENICONNECT, SLU. is a limited company registered in Spain, whose registered office address is Cami Salt de l·Aigua 15, Benidorm, 03503, Alicante, Spain and whose trading address is the same as the quoted address above. Its company registration number is CV Mm 1333-A and its VAT Registration number is B54485545

AUTOCARES GRUPO BENIDORM, S.L.U is a limited company registered in Spain, whose registered office address is Cami Salt de l·Aigua 15, Benidorm, 03503, Alicante, Spain and whose trading address is the same as the quoted address above. Its company registration number is CV Mm 1333-A and its VAT Registration number is B53348835

1.2 BENICONNECT, SLU. is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Beniconnect SLU (“the written confirmation”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier. Therefore we strongly advise you to read them. Since Beniconnect S.L acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.

  1. Status of the Passenger(s) and their agents

The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.

  1. Booking and payment

3.1 Bookings may be made online at (the “Website”) or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.

3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.

3.3 Full payment is required at the time of booking. On receipt of such payment, AUTOCARES GRUPO BENIDORM, S.L.U. will process the booking and issue, by E-email, confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ‘ticket’ and must be presented to the Beniconnect SLU representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.

3.4 It is the Lead party (or the agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform BENICONNECT, SLU as soon as possible if there are any errors. BENICONNECT, SLU, nor any third party part of our agreement, cannot be held responsible for errors in services due to incorrect information provided at the time of the booking

3.5 Confirm pick up times. It is essential that customers reconfirm the arrangements by checking with receptionists and/or the notice boards in hotels and apartments. Confirmation of departure pick-up times and place will be available 24 hours prior to your scheduled departure. In cases where the customer is not staying at any hotel or tourist registered apartment building then the procedure is to access our user- friendly Beniconnect website and use the reference number on your booking voucher or call our office the day before departure. Alternatively, you can contact us on the live chat line on our website.

  1. Child Seats –Available on request are child restraint systems. The Kiddy Bus Harness is an approved system of security for children weighing between 15 -25 kilos (group II ) ( ECE R 44/04 ) ((availability permitting ).

Customers using their own baby seat do so at their own risk.

  1. Child and Infant Pricing

5.1 Shuttles: On shuttles no charge is made for infants ( under the age of two ) as long as they sit on an adults passenger’s lap. It is the parent’s responsbility to ensure that infants are secure.  For children of two and above a seat must always be booked at the normal price for the shuttle in question. Baby seats and child seats can be booked as payable extras.

5.2 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

5.3 It is obligatory under Spanish law that vehicles which accommodate up to 8 passengers provide infants aged 0 to 2 years with baby seats. Likewise, children weighing between 15 and 25 kilos must have child seats. These can be booked as an extra(s) when making your reservation or alternatively you can bring it/them with you. Should you decide to bring your own seats please advise us when you are making your reservation.

  1. Wheelchairs

Suppliers are usually able to transport manual, folding wheelchairs in their vehicles, but customers must advise BENICONNECT, SLU. at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.

We do not accept the carriage of mobile scooters / wheelchairs .Private specially adapted vehicles are available for these services and should be pre- booked.

Golf and sports equipment must be pre- booked.

  1. All bookings cover:

7.1 24/7 telephone contact is available to all customers and is operated by fluent English and Spanish speakers.

7.2 Modifications and cancellations are free of charge when made 48 hours prior to the first transfer service. Any changes must be sent to Beniconnect in writing ( email ) to: or requested through our office on +34 965 850 790. These changes will not take effect until they are confirmed by email.

7.3 Modifications made inside 24 hours of departure will carry a 5 euro administration fee per booking. This is subject to whether the modification is possible.

  1. Cancellation by you

8.1 Cancellations within 48 hours of departure are subject to 100% cancellation fee. Cancellations outside of 48 hours will be refunded. The Beniconnect Warranty may be added to your booking up to 48 hours before the date of the first transfer service.

  1. Late bookings

Bookings can be made up to 24 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date.

We can also accept late bookings on request (if available), through our Customer Information Centre.  This is open daily from 09.00hrs till 22.00hrs (Summer ) and 09.00hrs till 21.00hrs ( Winter: 01/11/17 – 28/02/18 ).

The phone number is 00 34 965 850 790. An extra fee of 5 euros per person will be applied less than 24 hours before departure.
  1. Baggage allowance and declaration

All baggage must be clearly labelled with the owner’s name and the destination address. Each customer named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a customer requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Any extra baggage booked will have an extra charge levied.

10.1. We can only accept small dogs or cats (up to 15kg) on services however this MUST be pre-booked and be transported  in a correct carrying box which will be stored and travel in the boot of the vehicle at the owners own risk. This box will count as an extra item of luggage and should be paid for as per booking conditions.

  1. Conditions of carriage

11.1 The nominated supplier, its drivers and appointed agents, including AUTOCARES GRUPO BENIDORM, S.L.U. and BENICONNECT, SLU reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in such circumstances.

11.2 Passengers are not allowed to consume alcohol on any of the supplier’s vehicles. Smoking is not permitted on all services. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by AUTOCARES GRUPO BENIDORM, S.L.U. and BENICONNECT, SLU.  AUTOCARES GRUPO BENIDORM, S.L.U. and BENICONNECT, SLU will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.

11.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the transfer or that it will reach its destination on time. BENICONNECT, SLU will not incur any liability in the event of such a delay.

11.4 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Customers who have pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, AUTOCARES GRUPO BENIDORM, S.L.U. and BENICONNECT, SLU accept no liability for the failure of the nominated supplier to perform the booking or for any other incident in connection with the booking.

11.5 Carriage by Express shuttle transfer will only be to and from destinations which are Tourist Board registered unless specifically agreed in advance.

  1. In some destinations the economy shuttle pick up and drop off point may not be to/from your hotel door as you may have to wait at a central pick up and drop off point which will be within reasonable walking distance from your hotel/apartment. Please contact BENICONNECT, SLU. should you wish to obtain a list of the destinations where this may apply.
  2. Due to specific restrictions such as infrastructure work, traffic conditions etc, the door to door pick up and drop off may at times be prevented. Where these restrictions occur, the vehicle will stop and collect the passenger from the nearest accessible point to your accommodation.
  3. Transfer times are estimated and can depend on traffic and the number of stops on-route. With regards to the transfer time the sole commitment of BENICONNECT, SLU with regards to the Express Connect service is that it is limited to a maximum of 4/ 6 drop offs (depending on which Express service booked ) and is therefore fairly and reasonably reckoned to have a shorter journey time and less drop off and pick up stops than an average shuttle journey. BENICONNECT, SLU cannot be held responsible if for some reason dependent on the supplier a shuttle journey has less than 4 stops.
  4. EXPRESS / COSTA / VALLEY shuttle customers may have to travel in vehicles shared with other shared transfer passengers.
  5. The EXPRESS / COSTA / VALLEY shuttle waiting time at the airport once the customer has made contact with the supplier meet and greet representative will be the same as that of a standard shared shuttle transfer or shorter in some destinations. Please contact BENICONNECT, SLU if you wish to obtain a list of the destinations where this may apply.
  6. The EXPRESS / COSTA / VALLEY shuttle transfer may be operated in any shape or size of vehicle: it can be a taxi, van, mini bus or coach.
  7. A Private 4 seater transfer may be operated in any shape or size of vehicle.

11.6 Beniconnect S.L will accept no liability for any difficulty or service failure if customers are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.

11.7 The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):

  • accidentscausing delays to the vehicle
    • exceptional or severe weather conditions
    • compliance with requests of the police
    • deaths and accidents on the road
    • vandalism and terrorism
    • unforeseen traffic delays
    • industrial action by third parties
    • problems caused by other customers
    • other circumstances affecting passenger safety
    • road closures due to local fiestas or other events
    • properties that are not accessible to type of service booked
    • acts of God, flood, earthquake, avalanche or any other natural disaster
    • epidemic or pandemic
    • war, threat of war or similar
    • fire or explosion
    • Terrorist attack or riots.

11.8 AUTOCARES GRUPO BENIDORM, S.L.U. and BENICONNECT, SLU shall not be in breach of these administrative terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these administrative terms and conditions arising from a Force Majeure Event.

11.9 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience to other passengers.

11.10 – Private vehicles are from A to B.
As an added service Beniconnect will allow up to 4 stops on route – e.g) key collection/leaving deposits.
There will be a charge of 10 euros per stop and each stop MUST take no longer than a maximum of 10 minutes waiting time.
If a collection time goes over the 10 minutes waiting time then the vehicle will continue to take the party on to their accommodation and the 1 person arranging the key collection and/or deposit will have to make alternative arrangements for onward travel.

11.11 Should passengers inadvertently leave any belongings on one of the vehicles then they should contact the Beniconnect office immediately. Beniconnect will do everything possible to locate and return the article. However, should the item not be found then Beniconnect cannot take any resposibility for its loss.

12.00  Liability                                                                                                                                             

12.1 We have a duty to select suppliers of transfer services using reasonable care and skill. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).

12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the website.

12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.

12.5 Nothing in these administrative terms and conditions excludes or limits: a) our liability to you for any death or personal injury resulting from our negligence; b) any of your other statutory rights as a consumer that cannot be excluded or limited

12.6 AUTOCARES GRUPO BENIDORM, S.L.U. on behalf of the Supplier, is entitled to refuse any order placed by you. BENICONNECT, SLU. does not guarantee to successfully allocate a Supplier to every booking request. In the event that BENICONNECT, S.L.U. is unable to allocate your booking request to a Supplier, BENICONNECT, SLU will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

  1. Complaints

If you experience a problem during your transfer or transfer arrangements, please inform the supplier. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint. Please refer to the booking conditions of the supplier for further details. The email address to write all complaint to is

  1. Travel Insurance

We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your journey.

  1. Severability

If any provision or part of a provision, of these administrative terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these administrative terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.

  1. Assignment

You may not transfer any of your rights or obligations under these administrative terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.

  1. Privacy

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the website.

  1. Governing law and jurisdiction

These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Spanish courts.

  1. Flight Delays

If you arrive late due to a delayed aircraft, although every attempt will be made to provide your service given the minimum waiting time, you may on rare occasions have to wait until the next available service departs the airport as we cannot always hold back vehicles.
You will always receive your pre booked service, however, flight delays are beyond our control and can interrupt the transport arrangements.

  1. Emergency: In an emergency event, failure to contact Beniconnect on the emergency number provided (0034) 667 49 53 83 will mean that Beniconnect forfeits liability of any additional cost you may incur.
  2. Beniconnect Transfer Operation: Please note that Beniconnect SLU operates throughout the year apart from 25th December when there are no services available.